SHIPPING POLICY

All orders will be dispatched and posted on the same day if received before 3pm. Once dispatched, shipping time will vary depending on the type of shipping selected and your location. Please note that the delivery times specified below are approximate and as they are provided by the shipping companies, we cannot guarantee these delivery times.

AUSTRALIA:

Standard Post : Free
Express Post : $8

All parcels within Australia are sent via Australia Post. Click here for estimated standard shipping times, or here for estimated Express Post shipping times within Australia. Please note that these timeframes are estimates only and cannot be guaranteed.

INTERNATIONAL:

Standard Post : $15

International parcels are shipped via Australia Post. Click here for estimated international shipping times from Australia. Please note that these timeframes are estimates only and cannot be guaranteed.

The courier service in your country may require a signature. If you request a parcel be left unattended, you acknowledge that you do so at your own risk. Once a parcel has been delivered to your nominated address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. If you are providing a work address, please always include the level (if a multi-storey building) and the name of the company, as the courier may return to sender if you do not make these details clear

DAMAGED OR FAULTY PRODUCTS

We take care to pack your book carefully so it won’t get damaged in transit. 

If, for whatever reason, it does arrive with significant damage, please contact us within [7] days of receiving the goods to hello@piyane.com and include:

• Your name and email address
• Your order number and the item/s purchased
• The reason for your refund request
• A photo of the damaged or faulty product

RETURNS

Returns will be accepted within 30 days after you have received it. Return postage at buyers expense. Please email hello@piyane.com for more information on this process.